How Web Works handles your information

• 1. Who we are
• 2. What we collect
• 3. How we use it
• 4. Who we share it with
• 5. Cookies and ads
• 6. Emails from us
• 7. Customer lists you send us
• 8. How long we keep it
• 9. How we keep it safe
• 10. Your choices and rights
• 11. Children
• 12. Changes to this policy
• 13. How to reach us

1. Who we are

Web Works Marketing ("Web Works," "we" or "us") builds and cares for websites and online marketing for small businesses across the US. This policy covers webworkscorp.com, our chat helper Webby, and the emails we send. Our Terms of Service cover the work we do for clients.

2. What we collect

What you tell us

When you fill out a form on our site, such as Get started, Free checkup, Request an update, a payment form or an email campaign form, we get what you type. That can include your name, business name, email, phone number, website address, the towns you serve and your message. If you attach photos or files, we get those too.

When you chat with Webby

Webby is an automated chat helper. We get what you type in the chat. If you ask Webby to pass something on to our team, it asks for your name and email so we can reply. Please do not type card numbers or passwords in the chat. Webby removes any card number it sees before a request is saved.

When you pay

Payments run through PayPal. PayPal handles your card or bank details, and we never see or store your full card number. PayPal tells us your name, email, the amount and what you paid for.

When you visit our site

Like most sites, we get some details automatically, such as your browser and device type, the pages you look at, how long you stay, the site that sent you here and your general location based on your internet address. Cookies and similar tools collect this. Section 5 explains more.

3. How we use it

• To answer your questions and requests.
• To give you a quote, set up your plan and do the work you ask for.
• To run your free website checkup and send you the report.
• To send bills, receipts and notes about your account.
• To send occasional helpful emails and offers if you filled out a form, signed up or are a client. You can stop these anytime.
• To see which pages and ads work, so we can make our site and marketing better.
• To keep our site safe and stop spam and fraud.
• To follow the law.

4. Who we share it with

We do not sell your information. We share it only with companies that help us run our business, and only what they need to do their job. These include:

• Web hosting companies that run our site and store form messages.
• Google for site stats (Google Analytics and Tag Manager), spam checks (reCAPTCHA) and fonts.
• Mailchimp to send our emails and the email campaigns we run for clients.
• Zapier to move form messages to our inbox and email list.
• PayPal to take payments.
• Formsite, which runs some of our forms.
• An AI service that writes Webby's chat replies. It gets the chat so it can answer.
• Ad platforms such as Google, Meta (Facebook and Instagram) and Reddit, which help us see whether our ads work.

We may also share information if the law requires it, to protect our rights or someone's safety, or if Web Works is sold or merged with another company.

5. Cookies and ads

Cookies are small files your browser saves. We use them to count visits, see how people use our site and measure our ads. Ad platforms may use their own cookies to show our ads on other sites you visit.

You can block or delete cookies in your browser settings, though some parts of our site may not work as well. You can also:

• Turn off Google Analytics with Google's opt-out browser add-on.
• Change your ad settings with Google, Meta and Reddit.

Our site does not respond to "Do Not Track" browser signals right now.

6. Emails from us

When you fill out a form on our site, we may send you occasional emails from Web Works, like tips and offers. You can unsubscribe anytime. Every marketing email has an unsubscribe link at the bottom, and once you use it, we stop sending you marketing emails. If you are a client, we will still send emails about your account, such as bills and work updates.

We do not send marketing text messages.

7. Customer lists you send us

When a client sends us a customer list for an email campaign, we use it only to send that client's campaigns. We do not use it for our own marketing, and we do not sell it or share it with anyone except the email service that sends the campaign. The client is in charge of that list and can ask us to delete it at any time.

8. How long we keep it

We keep your information while we are working with you and for as long as we need it for billing, taxes and legal reasons. After that, we delete it or remove the details that show who you are.

9. How we keep it safe

Our site uses a secure connection (HTTPS). We limit who can see your information and use trusted companies to store it. No system is perfect, so we cannot promise that information will never be lost or seen by someone it should not be. If something happens that puts your information at risk, we will tell you as the law requires.

10. Your choices and rights

You can ask us to:

• Show you the information we have about you.
• Fix anything that is wrong.
• Delete your information, unless we have to keep it by law.
• Stop sending you marketing emails.

Depending on the state you live in, such as California, you may have more rights under your state's privacy law. To make a request, email or call us using the details below. We will not treat you differently for asking, and we may need to confirm who you are first.

11. Children

Our site and services are for businesses and adults. We do not knowingly collect information from children under 13. If you think a child has sent us information, contact us and we will delete it.

12. Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top of this page. If a change is big, we will make it easy to see on our site.

13. How to reach us